1.Purpose of service

HL Charter Oy (Helsinki Limo) is a transport company providing passenger transport (hereinafter referred to as Service Provider). The user or subscriber of the service (later Customer) can order the transport by phone, e-mail or online store at https://www.store.helsinkilimo.com.

These terms describe the terms and conditions of subscription, cancellation and payment of the service, and the manner in which the personal data processed and the rights of the data subject are processed. The purpose of these Terms is to regulate the rights and obligations between the Service Provider and the Customer. These terms apply to all transport orders made in any of the aforementioned ways.

The Service Provider reserves the right to change these terms, however, so that the service is always subject to conditions in force at the time of ordering. Changes to the terms will be reported to the users of the service separately.

2. Parties to the Service

The service is provided by HL Charter Oy (Helsinki Limo).


Company: HL Charter (Helsinki Limo)

Address: Porthaninkatu 3, FI-00530 Helsinki

Phone: +358 100 3000

Email: info@helsinkilimo.com

By ordering or booking a shuttle service, the person accepts these terms as binding. The Customer is responsible for the accuracy or correctness of the information provided. When a service is acquired for another person, Customer is responsible for having the appropriate consent to the disclosure of another person’s information.

3. Payment and payment methods

Orders made through the online store are paid by Paytrail Oyj (Business ID 2122839-7), registered in the Register of Payment Institutions maintained by the Financial Supervisory Authority. Invoicing will be credited to Paytrail Oyj, which will forward payments to the Service Provider. All payment transactions are transmitted using an encrypted connection. The payment card information is stored only on the payment agent system and is not handled by the Service Provider at any time. More about Paytrail at https://www.paytrail.com.

In the event of problems with payment, please contact Service Provider Customer Service first.


+358 100 3000

Terms and conditions for payment and billing for telephone and e-mails are agreed upon separately.

4. Cancellation of Order and Claims

Cancellations can be made on the online store, by phone to Helsinki Limo customer service number +358 100 3000 or email info@helsinkilimo.com.

General cancellation policy by vehicle type
Business sedan and minivan: Cancellation under 12 hours prior – charge 100%
Luxury sedan and bus: Cancellation 24-12 hours prior – charge 50%
Exceptional cancellation policies may be set at the offering stage.

If the ordered transport does not arrive at the agreed time, the Customer must contact Customer Service at +358 100 3000. All problematic situations are required to be advertised directly to the subscription service.

If the customer does not arrive, chauffeur will contact him. If you do not get a connection, wait 10 minutes for the car at the agreed place.

5. Processing of personal data

Personal data is processed in connection with the provision and production of the service. The processing of personal data is governed by the European Union’s General Data Protection Regulation (GDPR) and Finnish legislation.

The ordering information is your own register, which part of the user will make when making a transport order or reservation and thus accepting these terms. By booking an transfer on the online store customer is going to receive his or her own login access to the store by email. Service Provider is not granted to receive any personal data from his or her profile. The Registrar has the right to withdraw his consent to the processing of his information at any time.

You agree to ensure that your information is correct and notify the Service Provider if necessary. The Service Provider is not responsible for any problems arising from the use of missing, incorrect or outdated information in the provision of the service.

6. Description of personal data and retention time

When generating a service, personal data necessary for the provision of a transport service are collected and processed. These include:


Telephone number

Email address

billing information

Target Information (Addresses)

The information to be processed is obtained from the Customer who provides information on the order or reservation, orally, via e-mail or online order form. The collected data are used only for the provision of a shuttle service. The customer itself is responsible for the accuracy of the information provided.

Order-related information is kept for six (6) years required by the Accounting Act (1336/1997). The basic customer information shall be retained after the delivery of the carriage as long as is necessary to fulfill the rights and obligations of the parties.

7. Data protection

Data processing takes place in an electronic transport management system that has been found to meet the requirements of a general data protection regulation. Only users specifically identified by the Service Provider who are in an employment relationship will be granted access to the system. Transport related information is handled by a driver who receives information through this application directly to his phone. Personnel have been instructed about the correct handling of personal data and are subject to confidentiality. Accuracy and care are observed in all computing.

8. Registered Rights

The data subject has the right to have access to his or her data, ie to have the controller informed of the processing of the data of the data controller concerned and, if so, what information is to be processed. The purpose of the treatment and the personal data groups to be treated are described in this leaflet. The registrant may also request the registrar to correct, delete or limit the processing of personal data about himself. These requests should be made directly to the controller or his contact person mentioned in this leaflet in writing (by e-mail).

The data subject has the right to withdraw his consent to the use of his or her data and the right to request the deletion of his or her data (“right to be forgotten”). Requests for exercising these rights are requested to serve as a written subscription service.

The service provider does not guarantee access to the service when the registrar exercises his or her right to be forgotten or restricts the processing of his or her data.

9. Other terms

Disagreements and problems with the service are solved primarily by negotiating and ultimately in the District Court of Helsinki.